experts in maintaining luxurious experiences...

 

hotels

Refined Hospitality® excels in operating luxury properties. Drawing on years of unparalleled hospitality operational experience, we are skilled at enhancing the brand, optimizing revenue, and fulfilling the promise of meaningful guest experiences at every turn. At the core of our approach is an emphasis on the property’s local context. We work closely with our partners to customize the guest experience for each property to the specific market, and we implement our services to be consistent with all Refined properties.

  • Curate, Streamline and Audit Operational Procedures/Systems
  • Create Culture Positive Atmosphere
  • Infuse Refined’s PURE Mission into Guest Standards
  • Procurement
  • Capital Budget Planning

food + beverage

From creative concepts to day-to-day operations, Refined Hospitality evaluates and operates with the mindset of an independent restauranteur, accompanied by seasoned restaurant operational management. We have a genuine passion for creating innovative and authentic food and beverage experiences aimed at maximizing revenue potential and the customer experience.

  • Market Feasibility
  • Concept Creation
  • Standard Operating Procedures and Staff Training
  • Menu and Recipe Development
  • Operational Management | regularly monitor food quality, service standards, brand and performance
  • Health and Safety Audits
  • Financial Performance Measurements
  • Purchasing and Cost Control

spa operations

Refined Hospitality can help create an unforgettable spa experience for hotel guests and locals alike, by infusing first class service with highly trained spa personnel. Experts in creating one of the most sought-after destination spas in the region, our team crafts the ultimate luxury spa experience with unparalleled signature services and treatments designed to rejuvenate, relax, and refine.

  • Planning and Concept Development
  • Service Programming and Management
  • Health and Wellness Collaborations
  • Staff Recruitment and Training
  • Retail Merchandising
  • System Development
  • Cost Analysis/Budgeting
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