experts in maintaining luxurious experiences...

 

hotel operations

Refined Hospitality excels in operating boutique luxury properties. Drawing on years of unparalleled hospitality operational experience, we are skilled at enhancing the brand, optimizing revenue, and fulfilling the promise of meaningful guest experiences at every turn. At the core of our approach is an emphasis on the property’s local context. We work closely with our partners to customize the guest experience for each property to the specific market, and we implement our services to be consistent with all Refined properties.

  • Curated amenities, services, and programming
  • Surprise & Delights
  • Procurement
  • Nationally Negotiated Pricing from Key Vendors
  • Asset Management
  • Capital Budget Planning

food + beverage

From creative concepts to day-to-day operations, Refined Hospitality evaluates and operates with the mindset of an independent restauranteur, accompanied by seasoned hotel restaurant operational management. We have a genuine passion for creating innovative and authentic food and beverage experiences aimed at maximizing revenue potential and the customer experience.

  • Operational Management
  • Market Feasibility
  • Concept Creation
  • Development and Design
  • Menu and Beverage Programs
  • Menu Development
  • Cost Control
  • Purchasing

spa operations

Refined Hospitality can help create an unforgettable spa experience for hotel guests and locals alike, by infusing first class service with highly trained spa personnel. Experts in creating one of the most sought-after destination spas in the region, our team crafts the ultimate luxury spa experience with unparalleled signature services and treatments designed to rejuvenate, relax, and refine.

  • Design, Planning, Concept and Branding
  • Operational Management
  • Market Research, Cost Analysis, Budgeting
  • Staff Recruitment and Training
  • Creative Spa Promotions and Programming
  • Retail Merchandising
  • Systems Development and Management